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 Glen Manby, is 33 years old and has worked in the IT industry for over 10 years primarily with Fujitsu. He has experience of working in helpdesk, desktop support, field support and systems administration roles
Throughout his employment within the IT Industry, Glen has worked in a variety of different roles. He began with ICL (now Fujitsu) in October 2000 as an IT Support Technician on the fast paced Travel & Utilities helpdesk. The helpdesk was extremely busy taking over 10,000 calls per month. The role involved providing telephone, email and remote desktop support for a variety of IT issues. Glen helped to resolve issues for a number of government and high profile clients such as the Inland Revenue, Home Office, Department of Work and Pensions, Job Centre Plus, London Underground, Transco and British Midland Airways.
Glen quickly progressed from the Travel and Utilities helpdesk and in the summer of 2001 started to work on the Fujitsu EDS contract as an on-site support engineer, working at a recovery centre in Manchester. His roles involved providing IT support over the telephone, via email, remote desktop support whilst also diagnosing and repairing PC's and Laptops from clients such as Inland Revenue, Job Centre Plus and the Department of Work and Pensions which required him to be security cleared.
In September 2004 Glen was promoted to the position of Deputy Lead Engineer at Fujitsu and worked solely on the Inland Revenue contract. The role involved looking after the IT Recovery Centre in Warrington and managing a team of site based and field engineers. On a daily basis he was responsible for dealing with personnel issues, annual leave, sickness, training, rotas together with managing and organising workloads and providing stock and performance reports for the service delivery managers. In addition, he was also responsible for dealing with any technical problems that could not be resolved by the field engineers.
Dependant on the problem, Glen had to be prepared to travel to any Inland Revenue site around the country to resolve the issue, dealing with IT support issues in locations such as Glasgow, Newcastle-upon-Tyne, Manchester, Nottingham, Stoke-on-Trent, Telford, Birmingham, Cardiff, Gloucester and London. On occasion if a problem could not be resolved, he would be responsible for escalating this to the appropriate Fujitsu service delivery manager on the Inland Revenue contract.
Also as part of his duties, Glen was responsible for providing training and drafting procedural documentation for the site based and field based engineers.
In June 2006 Glen left Fujitsu and began to work for Peach Data Services as a Field Engineer, servicing the North Staffordshire and South Cheshire areas. Unfortunately in February 2007, the company went into liquidation. Glen then sought employment elsewhere and soon found a Job at HMIT in Congleton, Cheshire as a systems administrator, where he looked after system installations, systems configuration and also setting up routers, switches and hubs on the network for a variety of small to medium businesses.
During his time working within the IT industry Glen has gained an excellent working knowledge of most Windows based software. He has installed and configured various operating systems and has experience of Windows Vista, Windows 2003 Small Business Server (SBS), Windows XP, Windows 2000, Windows 2000 Advanced Server, Windows NT, Windows 98 and Windows 95. Glen also has experience of working on server administration including creating both user and email accounts, group policies and user quotas within Active Directory on Windows 2000 and 2003 SBS.
Glen is well presented, punctual, reliable, hardworking and an effective team member. He is able to work individually or interact as part of a team. He has excellent organisational skills and is able to plan and prioritise his own workload. He has superb personal and communication skills and is able to cope well under pressure. Glen also has exceptional customer service skills having won several awards throughout his employment for “putting the customer first” & “impeccable customer service”. Glen is also willing to learn and develop and has a dedicated and responsible attitude combined with a flexible working approach. |
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